ZAID ALSAMMARRAIE

Data Center Technician

• Used ticketing systems to locate and troubleshoot network issues • Experienced with Trouble Ticketing Systems, SIM, Boost, MyDay. • Troubleshooting and bringing back servers to production by diagnosing and resolving related issues • Diagnosing and replacing the server's up-link cables connected to the network switch such as DAC cables and console cables (RJ45) • Identifying, diagnosing, and troubleshooting physical layer issues related to the network • Replacement of networking cables such as fiber cables Multi-mode, Single-mode, Active Optical Cables, PLR4, PSM4) and copper cables (CATS/CAT6, and Direct Attached Copper Cables) • Best ticket etiquette, noting important bullet points related to issue and resolution details in the ticket correspondence • Documenting daily activities and worked tickets for future reference • Collaborating with team members and providing them my findings and useful resources regarding troubleshooting servers and networking issues • Recorded and presented daily activities report to the manager • Acquainted with the use of the different kinds of resources in the system to solve issues • Experienced with different types of workflows used for troubleshooting • Resolved 90 - 100% (32 - 36) tickets weekly as expected according to metrics

• Used ticketing systems to locate and troubleshoot network issues
• Experienced with Trouble Ticketing Systems, SIM, Boost, MyDay.
• Troubleshooting and bringing back servers to production by diagnosing and resolving related issues
• Diagnosing and replacing the server's up
• link cables connected to the network switch such as DAC cables and console cables (RJ45)

Access Control & Monitoring: Security System Design & Implementation: Diagnosed and troubleshot network hardware and software issues Performing isolation/elimination and minimum configuration methods to find and troubleshoot faulty components inside a server device Replacement of faulty components inside a server such as Motherboard, PSU, DIMM, HDD, SSD, NVMe drives, NIC, K2T Dongles, HBA cards, PDB, GPUs, Riser cards, expansion cards, disk controllers, and internal cables inside a server (UART, SATA, SAS, MINI SAS, SCSI) Managing the control of physical access to facilities, including issuing and monitoring badges, security passes, and restricting access to authorized personnel only. Monitoring security surveillance systems to detect and respond to potential security incidents. Lead protective security operations for ODNI, ensuring seamless coordination across intelligence agencies and implementing robust safety protocols. Incident Response & Investigation: Responding to security incidents, conducting investigations, and documenting findings to resolve issues and improve security measures. Coordinating with law enforcement or other government agencies when necessary.

Supervising Security Personnel: Access Control & Monitoring: Designing, installing, and maintaining physical security systems such as surveillance cameras, access control systems, alarm systems, and intrusion detection devices ensuring systems meet regulatory requirements and are aligned with security protocols. Risk Assessment & Vulnerability Analysis: Security Protocol Development: Conducting security assessments to identify potential vulnerabilities in buildings, facilities, or infrastructure. Evaluating potential threats and determining areas requiring improved security measures. Developing and implementing policies, procedures, and guidelines for physical security, including emergency response plans, access control, and personnel screening. Drive continuous improvement in security measures, resulting in substantial reduction of potential threats and enhanced operational efficiency. Investigating Security Breaches & Policy Violations:1. Leading investigations into security breaches, policy violations, or theft, conducting interviews, and gathering evidence for internal reports or legal action. Analyzing incidents to determine root causes and recommending corrective actions to prevent future occurrences. Supervising, training, and mentoring security officers and personnel, ensuring they are well-equipped to handle their duties. Scheduling shifts, managing workloads, and conducting performance reviews for security staff. Managing the control of physical access to facilities, including issuing and monitoring badges, security passes, and restricting access to authorized personnel only. Monitoring security surveillance systems to detect and respond to potential security incidents. Security Training & Awareness: Security Technology Integration & Upgrades: Training staff and security personnel on proper security practices, emergency response actions, and the use of security equipment. Conducting drills and exercises to test the effectiveness of security systems and procedures. Researching and recommending new technologies to enhance physical security, such as biometric systems, facial recognition, or advanced surveillance equipment. Overseeing the integration of new security systems into existing infrastructure, ensuring seamless functionality and minimal disruption. Managing Security Contractors and Vendors: Overseeing third-party security contractors or vendors responsible for physical security operations, including ensuring compliance with contracts and security standards. Ensuring that external personnel adhere to the same level of security protocols as internal staff. Security Technology Testing & Maintenance: Security Liaison for VIPs or High-Risk Events: Regularly testing and maintaining the functionality of security systems, including alarms, cameras, lighting, and barriers, to ensure continuous protection. Scheduling repairs or upgrades as needed to maintain operational security. Asset Tracking & Inventory Management: Implementing and overseeing physical asset tracking systems, ensuring that high-value or sensitive items are monitored and properly safeguarded. Conducting regular physical inventory checks to prevent theft or loss of assets. Serving as the security point of contact for VIP visits, dignitary protection, or high-risk government events. Coordinating security measures to ensure the safety of individuals and facilities during such events.

• Supervising Security Personnel:
• Access Control & Monitoring:
• Designing, installing, and maintaining physical security systems such as surveillance cameras, access control systems, alarm systems, and intrusion detection devices ensuring systems meet regulatory requirements and are aligned with security protocols.
• Risk Assessment & Vulnerability Analysis:
• Security Protocol Development:

Duties: SME Combat Linguist / Cultural Advisor (DOD) U.S. Army 2nd & 3rd Security Force Assistance Brigades / Task Force Iraq, Erbil Airbase, Iraq U.S. Air Force Mobilization, 443 Al Asad Airbase, Iraq. Key Achievements: Subject Matter Expert linguistic support to U.S. military operations in Iraq and along the Syrian border as part of Operation Inherent Resolve, aiding in the defeat of ISIS through precise and accurate translation of spoken and written Arabic to English. Collaborated closely with intelligence teams, interpreting key information from Arabic documents, communications, and meetings, and ensuring that critical data was communicated clearly and without loss of meaning. Performed document exploitation by analyzing foreign language materials—such as official reports, transcripts, and activity logs—to extract relevant information, facilitating enhanced decision-making by military leaders. Translated a wide range of military documents for strategic and operational purposes, including cargo documentation for customs and immigration purposes, ensuring compliance with both U.S. and international regulations. Interpreted and translated during meetings, interviews, and briefings, providing real-time linguistic support for military personnel, and ensuring smooth communication and accurate understanding of complex subjects. Assisted in creating intelligence reports by identifying, summarizing, and translating critical data from foreign language documents into English, contributing to actionable insights for military operations. Provided cultural advisory support by offering insights into local customs and societal dynamics, which helped to facilitate communication and improve military engagement with local populations. Ensured the confidentiality and security of sensitive information throughout the translation and document analysis process, maintaining strict adherence to military protocols and security clearances. Awarded by the Chief Mission L.C for Outstanding Train, Advice & Assist Security Tack Force Brigade. Successfully translated and analyzed over a hundred key documents and materials, providing actionable intelligence used in critical military/Intel operations. Actively participated in multiple military operations, contributing to successful mission outcomes by providing real-time language and cultural insights as (SME).

• Awarded by the Chief Mission L.C for Outstanding Train, Advice & Assist Security Tack Force Brigade
• Successfully translated and analyzed over a hundred key documents and materials, providing actionable intelligence used in critical military/Intel operations.
• Actively participated in multiple military operations, contributing to successful mission outcomes by providing real-time language and cultural insights as (SME).

• Represented Neiman Marcus in court proceedings and investigations. • Monitored alarm systems to detect any unauthorized entries. • Investigated all security and safety violations. • Investigated and worked collaboratively with internal and external agencies to resolve assigned cases. • Wrote reports for internal and external crime, burglary, or theft • Researched and recommended security upgrades. • Monitored merchant processing activity to minimize potential losses. • Analyzed and examined fraud losses to determine trance. • Updated fraud statuses, verified fraud balance, and documented investigation notes. • Train and supervise fellow employees and security awareness protocol and procedures

• Represented Neiman Marcus in court proceedings and investigations.
• Monitored alarm systems to detect any unauthorized entries.
• Investigated all security and safety violations.
• Investigated and worked collaboratively with internal and external agencies to resolve assigned cases.
• Wrote reports for internal and external crime, burglary, or theft

• Actively participate in internal and external theft investigations • Work with District manager to Train, motivate, recognize, and develop All Asset protection team members to drive external productivity and internal program. • Collaborate and engage with all executives and associates to make a shortage of awareness an everyday priority. • Conduct monthly audits to maintain company standards and reduce the shortage. • Partner with Asset protection human resources to Address associate concerns In a reasonable and fair manner, consistent with the values expected by the company. • Assist asset protection managers with the new recruitment and selection of qualified AP associate. • Conduct shortage and Safety audits and identifying the most impact divisions and make smart action plan to reduce a shortage. • Key holder and an Alarm responder in emergency situations.

• Assistant manager of the year Recognition of outstanding performance and leadership / DelMarva south Northeast region - 2016
• Detective of the month Tysons corner -June 2016.
• Recognition from District Manager, major internal case at Tysons Galleria store for recover $ 6,000 in 2016
• Recognition of Achieved shortage Goal Tysons Galleria in 2015.
• Detective of the month Tysons Galleria -June 2015
• Stopping a major impact from known organize retail crime booster group and recover $7,000 of stolen merchandise. With apprehension.